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Frequently Asked Questions
If you’re unable to find an answer online, you may e-mail us at
info@Jamedgefinearts.com.
Specifying the type of question will guide your question to the place most appropriate to provide
an answer. Pleace click on the question below you want us to answer
Packaging ?
Answer
Framed prints are carefully packed in sturdy, custom made containers.
We have the strongest packages and lowest damage rate in the industry.
Payment options ?
Answer
- Use our convenient shopping cart for the following payment methods:
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Credit card via secure online submission - Visa, MasterCard,
Discover, AmEx.
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For cheque or money order payments, please use our online order form by clicking on the Order button located on the top navigation area of each page.
Privacy Policy ?
Answer
Jamedgefinearts.com does not sell or rent any customer information to
third parties. Credit card payments are securely processed through PayPal.com.
Customer phone numbers are for the use of FedEx, only in the event of a problem
delivering your packages. Customer email addresses are used only by Jamedgefinearts.
com to contact customers regarding orders, inquiries, or Jamedgefinearts.com business.
Returns ?
Answer
Jamedgefinearts.com customers have 30 days from the date of delivery to
return items for a refund of the items purchase price or exchange. Packages must ship via
insured carrier such as FedEx or UPS at the customer's expense. Original shipping charges are not refundable.
Customers desiring exchange items must include a note listing the desired
exchange items, or frame selections for reframing.
Address all returns to:
Return Address:
Jam-Edge Fine Arts
250 The East Mall, Suite # 1676
Etobicoke, Ontario, M9B 6L3 .
Shipping Charges ?
Answer
The shopping cart will calculate the total shipping charges based on the
order total and destination..
Shipment Damage ?
Answer
In the unlikely event that an item arrives damaged, just send an email to
info@Jamedgefinearts.com
stating the nature of the damage to the carton and contents. We will schedule a FedEx pick-up of
the damaged item and process a replacement order.
Shipping Time ?
Answer
- UPS Ground service - usually ships in 7-14 days.
- UPS 2 day or International Service - usually ships in 3-7 days.
- We do not ship to PO box addresses.
Can I Pick up my Order ?
Answer
YES. Pick up is available for customers within the G.T.A ( Toronto ) Area .
Click Here For More Information.
External Links ?
Answer
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Jamedgefinearts.com is not responsible for the operation of or content located on or through any such site.
Note:
If you don't find the answer to your questions online. Please contact us. Click Here
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We Proudly Accept
As a paypal merchant, We NEVER
see any customer's card numbers.
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